Product FAQs
What are Garden Couture trees made of?
Each tree is built on a real wood trunk, with silk leaves crafted for lifelike detail. Many styles include tropical grass or fiddle leaf base accents, finished with an origami-style biodegradable pot skirt and a heavy, wide base for stability.
Will the leaves look realistic, or obviously "fake"?
Our silk leaves are designed with fine, true-to-life detailing — from vein texture to natural color variation — so they read as real from across the room and up close.
Are the trees stable, or will they tip over?
Yes. Every tree is built with a heavy, wide base specifically for stability, so it stays upright and grounded without extra support.
How do I clean the leaves?
A gentle wipe-down or light dusting keeps the leaves looking fresh — no water or cleaning products needed, since they're silk, not living plants.
Do I need to assemble the tree myself?
Yes, some light assembly is involved (attaching the pot surround, styling the base, etc.), but it's designed to be simple and quick — no tools or expertise required. We'd recommend checking out our assembly guide for step-by-step instructions to get it set up.
Shipping FAQs
How long does it take to process my order before it ships?
We process every order within 1–2 business days of purchase, so your tree is on its way to you quickly.
How long will my order take to arrive once it shipped?
Once shipped, delivery typically takes between 3–10 business days, depending on your location.
Do you ship internationally?
At the moment, we ship within the US only — but we're working on expanding to other countries soon, so stay tuned!
How much does shipping cost?
Standard shipping is completely free on every order.
Do you offer expedited or express shipping?
We don't currently offer express shipping — all orders ship via our standard, free shipping method.
Can I track my order?
Yes! You'll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.
Will my tree arrive in one box, or multiple packages?
Your tree will arrive in a single box. Since it requires at-home assembly, we'd recommend checking out our assembly guide for step-by-step instructions to get it set up.
What if my package is lost or never arrives?
First, reach out to the delivery carrier to check on its status — most delays sort themselves out this way. If it's officially declared lost, contact us with the claim number and we'll take it from there.
Can I change my shipping address after placing an order?
Unfortunately, we're not able to change the delivery address once an order has been placed, so please double-check your details at checkout.
Do you ship to PO boxes?
We're not able to ship to PO boxes at this time.
Is signature required on delivery?
No, a signature isn't required — your package will be left at your delivery address once dropped off.
Returns & Refunds FAQs
What's your return window?
You have 30 days from the day your order arrives to request a return.
What condition does my item need to be in to qualify for a return?
It needs to be unused, unbent, and in the same condition it arrived in — original packaging intact — along with your receipt or proof of purchase.
How do I start a return?
Email us at support@garden-couture.com and we'll walk you through it. Once approved, we'll send a prepaid shipping label with instructions. Please don't send anything back before requesting a return first — we won't be able to accept it.
What if my item arrives damaged, defective, or wrong?
Give your order a quick once-over as soon as it arrives, and let us know right away at support@garden-couture.com so we can make it right.
Are all items eligible for return?
Sale items and gift cards aren't eligible for return.
Can I exchange an item instead of returning it?
The quickest path is to return what you have, then place a new order once your return is approved.
I'm in the EU — do different rules apply?
Yes. EU customers have the right to cancel or return within 14 days, no reason needed, under the same conditions (unused, tags on, original packaging, proof of purchase).
How long does a refund take?
Once we've received and inspected your return, approved refunds are issued to your original payment method within 10 business days (your bank may take a little longer to post it). If you haven't seen it after 15 business days from approval, email support@garden-couture.com